GENERAL TERMS AND
CONDITIONS
for membership in
mySmarty
Version: 17 November 2017
Preamble
These Terms shall govern the legal relationship between Norfos Services Limited (Administrator of
website www.mysmarty.io) and natural persons with legal
capacity - users of the website www.mysmarty.io and Members of mySmarty.
Definitions
In these terms and conditions:
Force Majeure event means any act, event, non-occurrence, omission or accident beyond
the reasonable control of the Administrator, including in particular: (a)
strikes, lock-outs or other industrial action; or (b) civil commotion, riot,
invasion, terrorist attack or threat of terrorist attack, war (whether declared
or not) or threat or preparation for war; or (c) fire, explosion, storm, flood,
earthquake, subsidence, epidemic or other natural disaster; or (d) compliance
with any law or governmental order, rule, regulation or direction, or any
action taken by a governmental or public authority, including but not limited
to imposing an embargo, export or import restriction, quota or other
restriction or prohibition; (e) interruption or failure of utility service,
including but not limited to electric power, gas or water; or (f) impossibility
of the use of railways, shipping, aircraft, motor transport or other means of
public or private transport; or (g) impossibility of the use of public or
private telecommunications networks.
Member of mySmarty (Member) means user of the website
www.mysmarty.io who has successfully completed a free registration to access
the same Website.
Merchant means legal or natural person who sells goods/services to Members and
provides Cashback to Members for each assessment (rating) submitted by them
regarding their purchases from the Merchant.
Password means a unique combination of letters and numbers that Member shall
keep confidential, and that can only be used by him to access and use the
Website.
Personal online office means part of the website www.mysmarty.io which is
available after authorization of the Member and contains personalized information
comprising Member's data and activity within mySmarty.
Registration means correct, true and complete filling out of the Registration form
and acceptance of the General Terms and Conditions, which is concluded by
receipt of a unique identification number (Smarty ID). Each Member is allowed
to register only once (i.e. to have only one unique identification number).
Registration form means registration document that is to be
completed by the applicant, before becoming a Member.
Territory means the territory of the country Israel.
Unique identification number (Smarty ID) means a unique number
which shall be provided to the person after successfully completing a free
registration on the website www.mysmarty.io and after a successful validation
through SMS of the mobile number provided by the person in the Registration
form.
Username is the e-mail address that Member has indicated in filling out the
Registration form.
Website means www.mysmarty.io
1. Subject of the contract
1.1. Each Member of mySmarty has the following rights:
a) to access and use the Website.
b) to access and use his/her Personal online office within the Website.
c) for each purchase with Member's Smarty ID, registered by a Merchant,
Member has the right to submit his/her assessment (rating) for Merchant's place
and service within the terms and conditions of Application 1. Application 1 is
an integral part of the Personal online office of Member. Member agrees that
the respective Merchant may contact him/her for clarification on each purchase
assessed by Member.
d) in case he/she has submitted his/her rating for Merchant's place and
service and meets all other conditions in Application 1, Member shall have the
right to request through a software option in his/her Personal online office
receipt of the due Cashback as a percentage of the value of the respective
purchases. Payment shall be made to the bank account specified by Member in
his/her Personal Online Office or in any other way supported by the Website.
e) to advertise and recommend mySmarty to new users under the conditions
described in detail in Application 1 - an integral part of the Personal online
office of Member.
1.2. Administrator shall maintain the Website and the Personal online
office of each Member and administer the process of payment of Cashback to the
Members.
1.3. Administrator shall make agreements with Merchants that will
provide goods/services to the Members and Cashback for their assessments
(ratings). Administrator shall strive to negotiate favourable Cashback and
expand the network of Merchants. Detailed information about the Merchants
participating in mySmarty can be found on the Website.
1.4. If an assessment (rating) is deemed by the Administrator offensive,
obscene or rude, the Administrator shall have the right to invalidate and
remove it from the Website, to revoke Member's discount for the respective
purchase and not pay this discount to Member. If a Member regularly writes
offensive, obscene or rude assessments (ratings), the Administrator has the
right to block and further deactivate his/her Personal Online Office.
1.5. The Member agrees to receive information from the Administrator and
the Merchants for current offers and promotions by e-mail, SMS messages and
other type of messages and ways supported by the Website.
2. Terms related to payment of Cashback:
2.1. All Cashback shall be paid by Administrator to Members within three
(3) weeks from the date on which each Member has requested through the software
option in his/her Personal online office to receive rightful Cashback.
2.2. Each Member is obliged to report timely and meet all his/her
obligations, fees and taxes arising under the current legislation applicable on
the Territory in connection with his/her receipt of Cashback. All fines,
interests, fees or compensation arising from failure of Member to comply with
the requirements referred to in the preceding sentence shall be borne entirely
by him or her. In the event that such fines, interests, fees or benefits are
imposed on the Administrator in connection with Members default in meeting his
or her obligations, Administrator shall have the right to claim indemnity from
Member.
2.3. Administrator shall not owe payment of the respective Cashback if a
Merchant fails to transfer the relevant amounts within the time limits of their
agreement, but shall make every reasonable effort to collect amounts due from
the Merchant both through negotiations and litigation.
2.4. Administrator shall not assume responsibility in cases where a
Merchant has not provided the goods/services ordered by Member. In such case
Member is entitled to seek a remedy against the Merchant in court.
3. Terms of use of Member's Personal online office.
3.1. The access data (Email and Password) for the use of the Personal
online office are to be kept by the Member in a secure manner and to be treated
as strictly confidential. Access data must under no circumstances be made
accessible to third parties. Personal settings may be changed at any time by
Member by logging into the system.
3.2. Member agrees to notify the Administrator immediately of any
unauthorized use of his Personal online office or unauthorized access to it.
After such notification and the immediate blocking of the access Member shall
receive modified access data. Member agrees to communicate with Administrator
by email and by SMS messages and he/she is aware that in case of communication
on the Internet, by email or SMS messaging security is not fully guaranteed.
4. Data protection:
4.1. To the extent necessary to fulfil the work on mySmarty the
Administrator shall collect, store and process the personal data of Members
under the provisions of applicable legislation on the Territory as follows:
title, name, surname, phone number, city, permanent address, date of birth,
e-mail address, password, bank account. By agreeing to these General Terms and
Conditions Member agrees that the data can be stored and analysed by the
Administrator and also that the latter may exchange collected data concerning
purchases of goods/services with Merchants.
4.2. Administrator shall have the right to ask Member to provide
evidence of his/her identity and the data provided.
4.3. All requests for information about changes of data can be sent in
writing directly to the Administrator.
4.4. Member agrees to duly inform Administrator of any changes in his
personal data. The Administrator shall not be liable for any loss, liability or
damage incurred by Members arising from failure to inform Administrator
pursuant to the above.
4.5. Member agrees (this consent may be revoked at any time) that
Administrator may collect personal data relating to his/her consumer behaviour
(likes and dislikes, etc.) in mySmarty, so long as this information is used to
create personalized information to promote mySmarty and increase the quality of
the provided services.
4.6. Other legal provisions on data protection while using the Website
can be found in the Privacy Policy section of the Website.
4.7. Administrator has adopted internationally recognized security
standard to protect Members' data against unauthorized access including third
party certificates, authentication and encryption of data which is transferred
between the client devices and the server.
5. Force majeure
5.1 Administrator shall not be deemed in breach of its contractual
relations with Member nor shall be held liable for any failure or delay in
performing them (and the time for performance shall be extended accordingly) if
such delay is caused by Force Majeure event.
5.2. Administrator's obligations under these General Terms and
Conditions shall be suspended for the period during which the Force Majeure
event takes place and Administrator shall extend the time for the performance
of these obligations with the same period. Administrator shall take reasonable
steps to overcome the Force Majeure event or to find a solution by which
obligations under these General Terms and Conditions may be performed despite
the Force Majeure event.
6. Termination of contractual relations.
6.1. Each Member shall be entitled to terminate his/her contractual relationship
with the Administrator at any time by written notice sent to the e-mail address
of the Administrator specified on the Website.
6.2. In the event of such termination, the Member shall be entitled to
receive only Cashback requested through the software option in the Personal
Online Office prior to termination. The Member will lose all the rights arising
from his/her membership and any Cashback accumulated and not requested by the
date of his termination.
6.3. Unless otherwise stated in the General Terms and Conditions and/or
Applications 1, which is an integral part of the Personal online office of each
Member, Administrator shall have the right to terminate its contractual
relationship with Members as follows:
(a) by giving them 7 (seven) days' notice if a Member is in breach of
his/her obligations and does not remedy the breach within 7 (seven) days
following the request of the Administrator; or
(b) immediately in the event of Member's death, legal incapacity or
gross violation of the national law of the Territory.
6.4. In case that a Member has not made even one purchase from a
Merchant within 6 (six) months, Administrator shall have the right to
unilaterally terminate the contract, delete the data and the Personal online
office of the Member without notifying him/her.
7. General Provisions
7.1. Administrator reserves the right to change the General Terms and
Conditions. Such changes are deemed accepted by Member, if he/she does not
contest their validity within 14 days after the date of their publication. In
case of contesting the changes in the General Terms and Conditions, each party
to these contractual relations may terminate the relationship immediately.
7.2. If any provision or clause hereof is found invalid, unenforceable
or illegal by the competent court with jurisdiction on the Territory, such a
provision or clause shall not apply, but the remaining provisions of these
General Terms and Conditions shall remain in force.
7.3. The law applicable to these General Terms and Conditions shall be
the law applicable to the Territory.
7.4. If the General Terms and Conditions are available in English and in
another language, the English version will be considered valid in the event of
a discrepancy between the different language versions.
8. Complains
8.1. If a Member has complaints about the performance of the duties of
the Administrator under Article 1.2., he/she shall contact the Administrator by
means of the email address provided in the Website as soon as possible, but not
later than 7 (seven) days after the date of the incident which gave rise to the
claim, and provide in writing sufficient information on the basis of which
Administrator can assess, verify, confirm and respond to the claim.
8.2. Administrator shall make reasonable effort to respond to any
complaint as quickly as possible. The capacity for rapid response of
Administrator will depend on the nature and complexity of the complaint, the
ability of Administrator to get in touch with the Member and obtain information
about the claim and the ability of Administrator to obtain information from
third parties in connection with the claim, so as to formulate its answer.
Administrator shall make every effort to find a satisfactory solution for each
respective complaint. This will not be applicable if the complaint is vexatious
and deliberate, or if it appears that it is unsubstantiated or malicious.